Design Leadership

Growth through discomfort - My personal story of leadership coaching and the uncomfortable things I learnt about myself.

Time for a reset

Let me start with an overly dramatic film-like introduction. If you are reading this article, then I must have chosen to publish it after all. Okay, not that dramatic. The article’s framework…

What is your service design philosophy? Someone put this question to me recently during an interview, and at the time, caught me a little off-guard. I struggled for a moment, tried to divert the conversation and mumbled something about the need for rigour in research and process. My answer must…

Neil Williams

Service designer, design strategist and researcher working in Hong Kong and across Asia.

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